Receptionist

Job Description:  RECEPTIONIST

CLASS NO.  108                                         EEOC CATEGORY: ADMINISTRATIVE SUPPORT

PAY GROUP: 1                                           FLSA: Non-Exempt

SUMMARY OF POSITION

Performs receptionist duties, which include answering a multi-line phone system for the City of Navasota, directing calls, providing information, and/or taking messages as appropriate; greeting visitors that enter the Municipal Building; responding to citizen inquiries, clipping newspaper clippings, and articles related to City business, and performs other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

1. Reports to: Finance Director.

2. Directs: This is a non-supervisory position.

3. Other:  May have contact with other City employees, department directors, and the general public.

EXAMPLES OF WORK

Answers a multi-line phone system, directing calls, providing information, and/or taking messages as appropriate;

Greets visitors that enter the Municipal Building;

Receives and dispatches messages and work orders over the radio;

Clip newspaper clippings and articles related to City Business and place in note books for safe keeping;

Making sure the lobby is clean, magazine racks organized and windows and doors are cleaned daily for fingerprints;

Sorts and distributes incoming and outgoing mail;

Other Important Duties*

Performs such other related duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:  Modern office practices and procedures; knowledge of data entry procedures; and knowledge of answering a multi-line phone system.

Skill/Ability to: Demonstrate proficiency in both oral and written communication; write clear and accurate messages, taking down all information about complaints; operate standard office machines and work processing equipment; apply correct oral and written English, spelling, and punctuation; maintain clerical records and files with precision and accuracy; establish and maintain effective working relationships with co‑workers and the general public; and maintain a calm attitude during stressful interactions with the public both in person and in over the telephone.

ACCEPTABLE EXPERIENCE AND TRAINING

High school graduation or GED.  A minimum of two years of experience in a customer service function providing services and/or information to customers;

Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES REQUIRED

Appropriate Texas Driver's License.

JOB PHYSICAL, MENTAL AND/OR EMOTIONAL REQUIREMENTS

The City will comply with the Americans with Disabilities Act, including the American Disabilities Act Amendment Act, and all other Federal, State, and Local legislative requirements.  The Facility will ensure that reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions of that position