Utility Billing Clerk
City of Navasota | Navasota, TX 77868Date Posted: 2/24/2026 | Last Day to Apply: 4/24/2026
Processes utility bills and payments in a prompt and efficient manner and provides accurate accounting of same.
Summary of Duties:
ORGANIZATIONAL RELATIONSHIPS
1. Reports to: Utility Billing Coordinator.
2. Directs: This is a non-supervisory position.
3. Other: Has contact with other city employees and the general public.
Essential Duties
- Calculates, prepares, and mails out computerized utility bills.
- Enters customer information and monthly meter readings into computer.
- Receives and processes utility payments, including delinquent accounts, licenses, permits, certificates, and services, and verifies amounts billed and amounts received.
- Receives utility applications, opens new accounts, and posts deposits.
- Receives customer complaints on utility bills and rates.
- Processes outgoing customers.
- Processes meter reading reports.
- Processes bad debt reports.
- Processes bank and credit card drafts.
- Maintains accounts receivable information.
- Answers a multi-line telephone, directing calls, providing information, and/or taking messages, as appropriate.
- Receives and dispatches messages and work orders over the radio.
- Sorts and distributes incoming and outgoing mail.
- May fill in as receptionist as needed.
Other Important Duties
Performs such other related duties as may be assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: municipal billing operations; city utilities systems; and standard office practices and procedures.
Skill/Ability to: perform a volume of numerical detail work with speed and accuracy; operate standard office equipment, including computer and ten-key calculator; accurately make change and balance accounts; take complete and accurate messages; maintain a calm attitude during stressful interactions with the public both in person and over the telephone; prepare financial and other records in a systematic, neat, and legible manner; understand and follow complex instructions; and establish and maintain effective working relationships with co-workers and the general public.
Qualifications:
ACCEPTABLE EXPERIENCE AND TRAINING
High school graduation, or its equivalent, plus at least two years of clerical experience, preferably in accounting; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Supplemental Information:
JOB PHYSICAL, MENTAL, AND/OR EMOTIONAL REQUIREMENTS
The City will comply with the Americans with Disabilities Act, including the American Disabilities Act Amendment Act, and all other Federal, State, and Local legislative requirements. The Facility will ensure that reasonable accommodation may be provided to enable a qualified individual with a disability to perform the essential functions of that position.
LEGAL NOTIFICATION
Any applicant receiving a bona fide job offer for this position will be required to undergo and pass a pre-employment physical examination, illegal drug screening, and criminal background check prior to employment.
All positions at the City of Navasota require documentation of employment eligibility in accordance with Federal employment law. Communication skills in English are required for some specific assignments based upon job-related needs for communication with the general public and/or co-workers. Bilingual skills (Spanish/English) are encouraged but not required.
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of the personnel so classified.
The Job Description does not constitute an employment agreement between the City of Navasota and the employee. This position is subject to change by the employer as the employer's needs and job requirements change.
To view the full City of Navasota 2025-2026 Employee Benefits Guide, click here.
- Health Insurance – Health insurance coverage is paid 100% for all employees and subsidized cost for dependents.
- Vision Insurance – Vision insurance coverage is paid 100% for all employees.
- Dental Insurance – Dental insurance coverage is paid 100% for all employees.
- Life Insurance – The City provides basic Life insurance & Accidental Death and Dismemberment (AD&D) insurance. The policy will pay your beneficiary $50,000 for the employee, $5,000 for the spouse, and $2,000 for children up to age 25 years of age. Supplemental Life and AD&D insurance is also available for employees.
- Retirement: Texas Municipal Retirement System (TMRS)
- 5% - 2 to 1 match (will increase to 6% effective January 1, 2026)
- Vested at 5 years of service
- Retire after 25 years of service in TMRS
- Supplemental Death Benefit of $7,500
- Voluntary 457 Retirement Plan through MissionSquare Retirement
- Vacation– Employees accrue vacation based on years of service (see the below schedule). Employees cannot carry more than 160 hours (20 days) into the following calendar year.
- 0-9 Years of Service is 12 days (8 hours/month)
- 10-14 Years of Service 15 days (10 hours/month)
- 15+ Years of Service 20 days (13.34 hours/month)
- Sick – Sick leave is accrued at 8 hours per month (96 hours per year). Maximum sick leave accrual is 120 days (960 hours).
- Holidays – The City pays employees for 12 holidays per year: New Year’s Day, MLK Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas Day
- Longevity – After three years of service, receive longevity pay at a rate of $4 per month for each year of service.
- Child-Care – The City of Navasota has partnered with Navasota ISD and their Lil’ Rattler Academy to offer city employees with children needing day-care to participate in the NISD Lil’ Rattler program at a reduced cost to the employee. The city would pay a) ½ cost for the first child, and b) ¼ cost for the second child. No subsidized cost for more than two children; employee would be required to pay full cost for more than 2 children.
- Voluntary Permanent Life Insurance - life insurance you can take with you when you change jobs or retire.
- Voluntary Short- and Long-Term Disability Insurance - Disability insurance provides benefits that replace part of your lost income when you become unable to work due to a covered injury or illness.
- Voluntary Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance - voluntary benefits that are designed to complement your health care coverage and allow you to customize benefits to you and your family’s needs.
- Voluntary Legal Insurance - Legal insurance covers a wide range of legal needs to help you address life's legal situations.
- Flexible Spending Accounts (FSA)/ Dependent Care FSA - FSAs allow you to set aside a portion of your income, before taxes, to pay for qualified health care and/or dependent care expenses. Because that portion of your income is not taxed, you pay less in federal
income, Social Security and Medicare taxes. - Employee Assistance Program (EAP) - Life is full of challenges and sometimes balancing them all can be difficult. We are proud to provide a confidential program dedicated to supporting the emotional health and well-being of our employees and their families. The EAP is provided at NO COST to you and your dependents.
- Tuition Reimbursement - Full-time employees are eligible for reimbursement up to 60% of eligible expenses annually, not to exceed
$40,000.00 per employee over the entire duration of employment at the City, unless determined otherwise by City Manager, including fees for tuition, mandatory fees, and parking permit fees. - Parental Leave - Paid Parental Leave (PPL) is provided to eligible employees who are birth mothers, biological fathers, or adoptive or foster mothers or fathers. Employees eligible for PPL must also be FMLA eligible and must have been full-time employees for at least one (1) year immediately prior to using PPL. Eligible employees will be provided up to three (3) contiguous weeks (120 hours maximum, 126 hours maximum for police, and 160 hours maximum for fire shift personnel) of PPL immediately following birth, adoption, or foster care placement of a new child.
- Catastrophic Leave - Regular full-time employees with twelve (12) or more months of continuous employment with the City may elect to transfer earned sick leave time to the City of Navasota Catastrophic Leave Pool ("Pool"). The leave time in this Pool may then be used by eligible employees for catastrophic illness or injury, as defined and under the terms and conditions set forth by the City of Navasota and described within the Catastrophic Leave Pool Policy.
- Certification Pay - The City of Navasota encourages its employees to pursue opportunities to earn advanced training relative to their job duties and positions. Certification pay for a wide variety of certifications is available to full-time employees. The maximum total of all certifications pay cannot exceed $250.00 per month/$3,000.00 per year for non-public safety employees and $300.00 per month/$3,600.00 per year for police and fire department employees.
Please view the job details & submit an application here: Utility Billing Clerk
